Accessibility at Delfont Mackintosh Theatres

We're here to make your visit as comfortable and enjoyable as possible:

Accessibility Tools User Guide
Hearing Enhancement Aids

We provide two different types of hearing enhancement aids at our theatres. Please check the table below to see which one is most suitable for you.

Type of hearing aid:

Which headset to use:

With a “T” setting

Neck loop receiver

Without a “T” setting

Stethoset Headset

Bluetooth*

Stethoset Headset

Cochlear implant*

Stethoset Headset

BAHS implant*

Stethoset Headset

*A hearing enhancement aid may not be required with a Bluetooth hearing aid or implants.

Before booking, please also check the seating plan for your desired theatre by clicking the options below:

When you arrive at the theatre, please ask the duty manager in the foyer for assistance. We will ask you for a credit card or driving licence as a deposit to be exchanged for the return of the headset at the end of the performance.

Wheelchairs

Please check theatre specific access information by selecting your theatre from the options below.

Assistance dogs

Assistance dogs are allowed in the auditorium for all our theatres. Alternatively, our staff are happy to dog sit during your performance.

Autism and Visual Stories

We have created a series of visual stories about visiting each of our theatres to help ease anxiety and provide reassurance to those who need it. Please click on the links below to access either a video or printable version:

Gielgud Theatre

Noël Coward Theatre

Novello Theatre

Prince Edward Theatre

Prince of Wales Theatre

Sondheim Theatre

Victoria Palace Theatre

Wyndham's Theatre

All theatre specific access information can be found via the links below:

Nimbus Disability The Access Card

To help us provide the best possible service, we’ve partnered with Nimbus Disability and The Access Card; a universal way of communicating your access requirements as a disabled person. Nimbus Disability is a social enterprise and an organisation run by and for disabled people and is recognised as a lead authority on accessible ticketing in the UK.

To ensure the right tickets are sold to the right people, we require all access bookers to provide us with a Nimbus registration number in order to qualify for any access discounts available at the time of booking. Registering is a three-step process and completely free.

GalaPro Logo

We’ve teamed up with GalaPro, a revolutionary mobile app that enhances the audience experience by providing closed captioning and audio description via your own mobile device. All content is provided in real time, using speech recognition technology, developed specifically for live performances and shows. With GalaPro everyone can enjoy the show at every single performance.

GalaPro is now available for all performances of Hamilton at the Victoria Palace Theatre and The Book of Mormon at the Prince of Wales Theatre.

Please be aware that due to the nature of live performance, there may be slight delays between the GalaPro app and the action on stage.

Current Access Performance Dates

Captioned Performance

The Motive and the Cue

Saturday 9 March 2024 at 2:00pm

Audio Described Performance

The Motive and the Cue

Saturday 16 March 2024 at 2:00pm

Signed Performance

Opening Night

Saturday 20 April 2024 at 2:30pm

Audio Described Performance

Opening Night

Saturday 27 April 2024 at 2:30pm

Captioned Performance

Opening Night

Saturday 4 May 2024 at 2:30pm

Captioned Performance

Long Day's Journey Into Night

Tuesday 7 May 2024 at 7:00pm

Audio Described Performance

Long Day's Journey Into Night

Tuesday 14 May 2024 at 7:00pm

Touch Tour TBC

Captioned Performance

Player Kings

Saturday 1 June 2024 at 2:30pm

Captioned Performance

MJ

Tuesday 11 June 2024 at 7:30pm

Audio Described Performance

Player Kings

Saturday 15 June 2024 at 2:30pm

Audio Described Performance

MJ

Tuesday 18 June 2024 at 7:30pm

Touch Tour TBC

Captioned Performance

Slave Play

Saturday 3 August 2024 at 2:30pm

Audio Described Performance

Slave Play

Saturday 17 August 2024 at 2:30pm

Captioned Performance

Next To Normal

Saturday 7 September 2024 at 2:30pm

Audio Described Performance

Next To Normal

Saturday 14 September 2024 at 2:30pm

Audio Described Performance

Dr. Strangelove

Thursday 21 November 2024 at 7:30pm

Captioned Performance

Dr. Strangelove

Thursday 28 November 2024 at 7:30pm

Signed Performance

Dr. Strangelove

Thursday 5 December 2024 at 7:30pm