Your visit at Delfont Mackintosh Theatres

Female member of staff in a white blouse and green apron, stood at the foot of stairs in the theatre foyer, smiling

Welcome

We look forward to welcoming you to Delfont Mackintosh Theatres, eight of the most prestigious theatres in London's West End.

As a courtesy to each other and to help us provide a comfortable and enjoyable experience for everyone, please follow any guidance our staff give you during your visit.

Be mindful and respectful of others, so that everyone can enjoy the performance and our artists and staff can give their best.

Before Your Visit

Your Tickets

If you can't find your tickets, follow these steps to have your tickets resent, or contact our customer service team.

If your plans change, or you are feeling unwell, email our customer service team at least 48 hours prior to the performance and we'll do everything we can to exchange your tickets to another performance (fees apply). You can also do this yourself online by following these simple steps.

A male Box Office Supervisor in a black shirt handing a ticket to a female customer with blonde hair and a green blouse

Age Guidance

Everyone, regardless of age, must have their own ticket to enter our theatres.

Children under the age of 16 must be accompanied by and sat next to a ticketholder who is at least 18 years old. Children under the age of 3 will not be admitted. Check individual show pages for any specific age recommendations or restrictions.

A male bar supervisor in a white shirt stood behind a bar pouring out a measure of wine

Food & Drink

Streamline your visit by pre-ordering your drinks and snacks before you arrive, alternatively, enhance your visit with one of our hospitality packages.

Please note that you may not bring food or drink purchased elsewhere into our theatres. Please speak to theatre management on arrival regarding special dietary or health requirements.

As our theatres are cashless, please bring a contactless payment card for purchases.

Arriving at the Theatre

Our performances start on time so please arrive in good time as latecomers may not be admitted until a suitable break in the performance. Bars and foyers open 45 minutes before the start of the performance.

Security checks

For everyone's safety we carry out security and bag checks on arrival. We kindly ask patrons to cooperate fully with all security checks.

We do not allow items that could be considered dangerous into the theatres. This can include knives, glass, personal safety sprays and chemicals. Items may be confiscated.

A male member of the security team stood outside the theatre entrance. He is wearing a black suit and is looking inside the handbag of a female customer who is wearing a blue demin jacket. She is helping by holding the handbag open for the security check

During Your Visit

A female member of staff stood inside the auditorium with audience members in their seats. She is wearing a white blouse and is holding up an ipad displaying a no photography sign

Cloakroom

Cloakrooms are available to store items during the performance for a small fee. As space is limited please contact Stasher before your visit for larger items (using coupon code SHOWTIME to receive a discount).

Filming / Photography

Filming, photography and phone use is not permitted during the performance.

Kindness Request

We are very proud to offer you a warm welcome and good service. In return we ask that patrons are polite and respectful of our team members.

We believe that all of our team have the right to be safe, secure and to be treated with respect while they are at work. Anybody behaving in an aggressive or inappropriate manner to any of our team during their visit will be asked to leave.

Thank you for your understanding.

If you have any questions, please visit our FAQ hub, or contact our customer service team. We look forward to welcoming you to a Delfont Mackintosh Theatre and hope you enjoy the show.