Novello Theatre

Novello Theatre
Aldwych,
London, WC2B 4LD

Our theatre box offices open from 2 hours and 30 minutes before the start of the show, until 15 minutes after curtain up. On matinee days the box office remains open in between performances.

Please allow plenty of time to find the theatre. For everyone's safety we carry out security and bag checks on arrival. Latecomers may not be admitted until a suitable break in the performance.

Access hosts are available should you need assistance during your visit. Please ask on arrival.

Accessible parking:
The theatre itself has no parking facilities but there are disabled bays nearby on Archer Street and Rupert Street. For more information visit the City of Westminster website.

Accessible toilets:
There is an accessible toilet available on the Dress Circle level which is step free from Row A.

Step Access:
Seats in the auditorium can be accessed via the number of steps listed below:
• Stalls: 32 steps
• Dress Circle: 14 steps
• Grand Circle: 39 steps
• Balcony: 61 steps
• Box A: 7 steps | Box C: 4 steps | Box E: 61 steps | Box F: 61 steps

Wheelchairs:
Wheelchair access is available via a wheelchair lift at an entrance on Catherine Street. Please make yourself known to a member of staff on arrival at the main entrance of the venue, where an Access Host will be able to offer assistance.
Patrons who need to remain in their wheelchair can be accommodated in Dress Circle AA11 (seat AA10 is removed) and any companions can be booked into AA12 onwards. For patrons who can transfer, there is step-free access to Dress Circle A24 with companions sat in A23 onwards.
The wheelchair lift can hold a maximum weight of 300kg (whilst seated) and chair dimensions must fall within a surface area of 79x120cm (this may affect some electric wheelchairs and mobility scooters). An in-house manual wheelchair can be provided to transfer where possible.

View the Novello Theatre seating plan which also indicates the location of facilities.

Bars:
With doors opening 45 minutes prior to the performance, arrive early to allow yourself time to clear security and enjoy a drink before the show. There are four licensed bars, Sam's Bar is situated behind the foyer, The Shubert Bar, Ivor's Bar and The Waldorf Bar which services the Grand Circle and Balcony.

Please note that you may not bring food or drink purchased elsewhere into our theatres.

All our theatre bars serve drinks and snacks, but not hot food. Our theatres sell products which may contain allergens. Allergen information is available upon request from all bars or other staff selling refreshments around the venue.

Lost property:
If you have any enquiries regarding lost property please email customer services. Lost property will be kept at the theatre for one month.

Toilets:
There are toilets on all levels.