How to find the Novello Theatre

Novello Theatre

Aldwych, London, WC2B 4LD

Call the Box Office on 0844 482 5151
Phone lines are open Monday-Saturday 10am-8pm.
Calls to Delfont Mackintosh Theatres 0844 numbers cost 7p per minute plus your phone company's access charge.

Please note: Hot food is not permitted in the venue and any food consumed in the auditorium must have been purchased at the theatre.

Our theatres sell products which may contain allergens. Allergen information is available upon request from all bars or other staff selling refreshments around the venue.

Getting to the Novello Theatre

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By Train or Tube

The nearest train station is Charing Cross.

The nearest tube stations are Covent Garden, Charing Cross and Holborn.

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By Bus

The nearest bus stops are serviced by numbers 6, 15, 11 and 26.

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By Car

If you are driving, you can take advantage of the Q-Park Theatreland parking scheme with 50% off car parking after midday for up to 4 hours.

There is also NCP parking available in Drury Lane.

Accessibility at the Novello Theatre

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The theatre itself has no parking facilities but there are disabled bays nearby on Tavistock Street and Wellington Street.

For more information on parking facilities in the area, please visit the City of Westminster website.

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The theatre has an infrared system with headsets available at the Cloakroom. The duty manager in the Foyer will be able to assist with headsets. A deposit of a credit card/driving licence is required which will be returned at the end of the performance.

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Assistance Dogs

Assistance dogs are allowed in to the auditorium. Alternatively, our staff are happy to dog sit during your performance.

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Wheelchair access is available via a wheelchair lift at an entrance on Catherine Street.

Patrons who need to remain in their wheelchair can be accommodated in Dress Circle AA11 (seat AA10 is removed) and any companions can be booked into AA12 onwards. For patrons who can transfer, there is step-free access to Dress Circle A24 with companions sat in A23 onwards.

The wheelchair lift can hold a maximum weight of 225kg (whilst seated) and chair dimensions must fall within a surface area of 82x96cm (this may affect some electric wheelchairs). An in-house manual wheelchair can be provided to transfer where possible.

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There is an accessible toilet available on the Dress Circle level which is step free from Row A. There are toilets on all levels.

Our access host will happily advise and guide should you require help.

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We know that communication is key for patrons who have Autism.

We want all our patrons to have a good experience while in our theatres, so we now have a visual tool for parents and carers to use with those on the autistic spectrum and/or with learning difficulties.

There are two versions. A printable version and a video version, both of which can be viewed via the links below.

We have been researching the benefits of using social stories and would like to offer a social story for a visit to Novello Theatre. We know that people with autism find social situations difficult and understand that we are all unique.

Download theTheatre social story

Shows & Events at the Novello Theatre

MAMMA MIA! production shot


Booking From 25th August 2021 - 2nd April 2022

Hospitality at the Novello Theatre

Champagne Package

Champagne Packages start from £137.50 per person and can include a Premium Seat, half a bottle of Champagne, a show programme, a souvenir brochure (where applicable) and a staff meet and greet service.
Already booked your tickets?

Call us on 020 7766 2112 add a Champagne Package from £40 per person for plays, or from £50 per person for musicals.

VIP Package

Opt for the full VIP treatment from £192.50 per person, which can include a Premium Seat, half a bottle of Champagne, a show programme, a souvenir brochure (where applicable) specially designated hospitality area, savoury canapes, your choice of drinks and a theatre host.
Already booked your tickets?

Call us on 020 7766 2112 to a VIP Package will cost from £95 per person for plays, or from £105 per person for musicals

There are four VIP rooms available for hire at the Novello Theatre. The Shubert Room, The Whitney Room, which holds up to 10 people, Box B ante-room and Royal Box ante-room which hold up to 10 people each.
If you would like to discuss venue hire then please enquire using the button below:

Facilities at the Novello Theatre

Lost Property

If you have any enquiries regarding lost property at Novello Theatre please email customer services.

Lost property will be kept at the theatre for one month.


There are four licensed bars, Sam's Bar is situated behind the foyer, The Shubert Bar, Ivor's Bar and The Waldorf Bar which services the Grand Circle and Balcony.

For a look at what great value drinks and snacks we offer and an example price list please available to download/view below:


For the safety and security of our patrons and employees, our cloakrooms are currently closed.

However, we work with Stasher who offer bag storage in many hotels and shops across London (all within close walking distance to our theatres).


Bookings must be made online and it costs £5.40 for the day using the code "SHOWTIME".

For location options and to book:

Additional Security Using Canines

Delfont Mackintosh Theatres uncompromisingly prioritises the safety of its staff and visitors to all of its venues.

We have engaged the expertise of Global Support Services (GSS), a specialist canine services provider, to deploy explosive detection dog teams at our theatre. Their teams will be responsible for searching our venue and our audiences as they enter the venue prior to each show, daily.

Their teams have vast experience working with venues similar to ours and will seek at all times to be both reassuring and unintrusive. They have provided us with some guidance on our behaviours around their dogs whilst they are working.