Accessibility at Delfont Mackintosh Theatres
As we recently upgraded our ticketing system, you may need to create a new account.
To do this, please click the login button in the top right-hand corner, and then select 'Register'.
If you have upcoming bookings with us, please use the same email address you used to make the bookings. This will ensure they appear in your new account.
Please complete the requested details, including your Access Card Number. This will create an account for you and verify your Access Card ID.
Please ensure the name on your account matches the name on your Access Card exactly. Once you have completed this step once, you will not need to repeat it in the future.
Once logged in, please visit the performance you are looking to book for and you will see the accessible seating.
We're here to make your visit as comfortable and enjoyable as possible:
- Dedicated Booking Line - Call 0344 482 5137, or email our access department to talk to us about how best we can help.
- Access Hosts - One of our trained access hosts will be on hand to assist you throughout your visit. On arrival at the theatre, please make yourself known to a member of the Team.
Hearing Enhancement Aids
We provide two different types of hearing enhancement aids at our theatres.
Please check the table below to see which one is most suitable for you.
Type of hearing aid:
Which headset to use:
With a “T” setting
Neck loop receiver
Without a “T” setting
Stethoset Headset
Bluetooth
Stethoset Headset
Cochlear implant
Stethoset Headset
BAHS implant
Stethoset Headset
Before booking, please also check the seating plan for your desired theatre by clicking the options below:
When you arrive at the theatre, please ask the duty manager in the foyer for assistance. We will ask you for a credit card or driving licence as a deposit to be exchanged for the return of the headset at the end of the performance.
Wheelchairs
Please check theatre specific access information by selecting your theatre from the options below.
Assistance dogs
Assistance dogs are allowed in the auditorium for all our theatres. Alternatively, our staff are happy to dog sit during your performance.
Autism and Visual Stories
We have created a series of visual stories about visiting each of our theatres to help ease anxiety and provide reassurance to those who need it. Please click on the links below to access either a video or printable version:
All theatre specific access information can be found via the links below:
To help us provide the best possible service, we’ve partnered with Nimbus Disability and The Access Card; a universal way of communicating your access requirements as a disabled person. Nimbus Disability is a social enterprise and an organisation run by and for disabled people and is recognised as a lead authority on accessible ticketing in the UK.
To ensure the right tickets are sold to the right people, we require all access bookers to provide us with a Nimbus registration number in order to qualify for any access discounts available at the time of booking. Registering is a three-step process and completely free.
We’ve teamed up with GalaPro, a revolutionary mobile app that enhances the audience experience by providing closed captioning and audio description via your own mobile device. All content is provided in real time, using speech recognition technology, developed specifically for live performances and shows. With GalaPro everyone can enjoy the show at every single performance.
GalaPro is now available for all performances of Hamilton at the Victoria Palace Theatre and The Book of Mormon at the Prince of Wales Theatre.
Please be aware that due to the nature of live performance, there may be slight delays between the GalaPro app and the action on stage.
Sign up to our Access Newsletter
Sign up below to receive the latest information on our access performances.
Click here to complete the form and subscribe to our access mailing list
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