For information on hearing enhancement aids, assistance dogs, and assisted performances at Delfont Mackintosh Theatres, including captioned, audio described and BSL interpreted performances, visit our Access hub.
If you have any questions relating to access, please contact our Customer Service Team on 0344 482 5137† or email access@delfontmackintosh.co.uk.
Access hosts are available should you need assistance during your visit. Please ask on arrival.
Accessible parking:
The theatre itself has no parking facilities but there are disabled bays nearby on St Martin's Lane or Charing Cross Road. For more information visit the City of Westminster website.
Accessible toilets:
There is one accessible toilet to the rear of the Stalls, best accessed via seats in Stalls Box A.
Access to the Ladies toilets from the foyer are up 8 steps with a further 2 steps down inside. There is a Gentlemen's non-adapted toilet, accessed via St Martin's Court at street level and down 1 step. Access to the auditorium from this toilet is down an additional 8 steps - please ask theatre staff for assistance.
Step Access:
Seats in the auditorium can be accessed via the number of steps listed below:
• Stalls: 18 steps
• Royal Circle: 18 steps
• Grand Circle: 40 steps to Row A-D and 56 steps to Row E-H
• Royal Circle Box: 21 steps
• Grand Circle Box: 40 steps
Wheelchairs:
Wheelchair access is available only into Box A of the Stalls via a wheelchair lift. The theatre can accommodate standard size electric wheelchairs, and the lift can accommodate up to 500kg in weight. The lift is 46 x 31 inches.
We set aside seating for wheelchair users so please get in touch before booking.