Victoria Palace Theatre

Victoria Palace Theatre
Victoria Street,
London, SW1E 5EA

Our theatre box offices open from 2 hours and 30 minutes before the start of the show, until 15 minutes after curtain up. On matinee days the box office remains open in between performances.

Please allow plenty of time to find the theatre. For everyone's safety we carry out security and bag checks on arrival. Latecomers may not be admitted until a suitable break in the performance.

Access hosts are available should you need assistance during your visit. Please ask on arrival.

Accessible parking:
The theatre itself has no parking facilities but there are disabled bays nearby on Carlisle Place. For more information visit the City of Westminster website.

Accessible toilets:
An adapted toilet is located at the rear of the Stalls. There is a second access toilet in Pavlova’s Bar, but please note that access to the Stalls is via Allington Street when using this facility. Our Access Host will happily advise and guide should you require assistance.

Step Access:
Seats in the auditorium can be accessed via the number of steps listed below:
• Stalls: 4 steps
• Royal Circle: 15 steps
• Grand Circle: 75 steps
• Stalls Box A and Stalls Box F are step free

Wheelchairs:
Wheelchair access with step-free access to the Stalls is available via Allington Street located to the left of the theatre. Please make yourself known to a member of staff on arrival at the main entrance of the venue, where an Access Host will be able to offer assistance.
Stalls Boxes A & F have doors that are 80cm wide, and can accommodate up to two wheelchairs each with companions (four per box). Wheelchair transfer seating is also available on the aisle seats of the Stalls.

View the Victoria Palace Theatre seating plan which also indicates the location of facilities.

Bars:
With doors opening 45 minutes prior to the performance, arrive early to allow yourself time to clear security and enjoy a drink before the show. Pavlova’s Bar, located at street level to the right of the theatre, is open to ticket holders one hour before the performance. There is a licensed bar on every level of the theatre.

Please note that you may not bring food or drink purchased elsewhere into our theatres.

All our theatre bars serve drinks and snacks, but not hot food. Our theatres sell products which may contain allergens. Allergen information is available upon request from all bars or other staff selling refreshments around the venue.

Lost property:
If you have any enquiries regarding lost property please email customer services. Lost property will be kept at the theatre for one month.

Toilets:
There are toilets on all levels of the auditorium.

• Rehearsal Room

• Matcham Room