Gielgud Theatre

Gielgud Theatre
Shaftesbury Avenue,
London, W1D 6AR

Our theatre box offices open from 2 hours and 30 minutes before the start of the show, until 15 minutes after curtain up. On matinee days the box office remains open in between performances.

Please allow plenty of time to find the theatre. For everyone's safety we carry out security and bag checks on arrival. Latecomers may not be admitted until a suitable break in the performance.

Access hosts are available should you need assistance during your visit. Please ask on arrival.

Accessible parking:
The theatre itself has no parking facilities but there are disabled bays nearby on Archer Street and Rupert Street. For more information visit the City of Westminster website.

Accessible toilets:
There is an adapted toilet in the foyer near the bar. There are toilets situated on all levels of the auditorium. Our Access Host will happily advise and guide should you require help.

Step Access:
Seats in the auditorium can be accessed via the number of steps listed below:
• Stalls: 15 steps
• Dress Circle: 23 steps
• Grand Circle: 45 steps
• Box A: 21 steps | Box B: 26 steps | Box D: 12 steps | Box E-F-G: 19 steps

Wheelchairs:
Wheelchair access to the auditorium is through the third side ‘EXIT’ door on Rupert Street. Please make yourself known to a member of staff on arrival at the main entrance of the venue, where an Access Host will be able to offer assistance. There is a 12cm step up to the front of the Dress Circle and a ramp is available. The venue is suitable for scooters.
Seats A3-6 and A30-33 in the Dress Circle are removable to accommodate up to 4 wheelchairs with a companion. Patrons can remain in their wheelchair or transfer into the venue seat.
There are no steps to the Foyer Bar from the wheelchair location.

View the Gielgud Theatre seating plan which also indicates the location of facilities.

Bars:
With doors opening 45 minutes prior to the performance, arrive early to allow yourself time to clear security and enjoy a drink before the show. There are 5 licensed bars, including the Sprague Terrace. There are no steps to the Foyer Bar from the wheelchair space (along a side corridor). The bars have moveable seats, and the Foyer Bar is 3 steps up from the foyer. The Stalls Bar has 4 steps down from the back of the Stalls, with fixed seats.

Please note that you may not bring food or drink purchased elsewhere into our theatres.

All our theatre bars serve drinks and snacks, but not hot food. Our theatres sell products which may contain allergens. Allergen information is available upon request from all bars or other staff selling refreshments around the venue.

Lost property:
If you have any enquiries regarding lost property please email customer services. Lost property will be kept at the theatre for one month.

Toilets:
There are toilets situated on all levels of the auditorium.

Sprague Terrace