Welcoming You Safely

As a courtesy to each other and to help us provide a comfortable and enjoyable experience for everyone, please:

Social Distancing

Follow any guidance our staff give you while you are with us.

Be mindful of others, so that everyone can enjoy the performance and our artists and staff can give their best.

Feeling Unwell

If you are feeling unwell, email our customer service team at least 48 hours prior to the performance and we'll do everything we can to exchange your tickets (fees apply). You can also do this yourself online by following these simple steps.


Only bring one small bag that can be stored under your seat. To store larger items, please contact Stasher.com before you arrive.

Contactless Payments

Bring a contactless payment card, as our theatres are cashless.

Please don't forget:

Don't be late

Our performances start on time and latecomers may not be admitted.

Drinks and Snacks

Beat any bar queues and pre-order your drinks and snacks before you arrive.

Please note: You may not bring food or drink purchased elsewhere into our theatres.

No Photography

No filming, photography or phone use during the performance.


Everyone, regardless of age, must have their own ticket to enter our theatres.

Children under the age of 16 must be accompanied by and sat next to a ticketholder who is at least 18 years old. Children under the age of 3 will not be admitted. Check individual show pages on our website for any specific age recommendations or restrictions.

For everyone's safety and security, we:

Here to help

Are here to help. If you have any questions or concerns during your visit, please speak to any member of staff.

Contactless Payments

Deliver an enhanced level of cleaning throughout our theatres.


Provide 100% fresh air through our ventilation system. Please click here to find out more.

Contact-free Security Checks

Carry out security checks.

For further information, please refer to our terms and conditions.

We look forward to welcoming you to our theatres. Enjoy the show!

View our shows and events: