Access at Sondheim Theatre
(Formerly Queen's Theatre)
Tickets - How to book
Discounts are offered, subject to availability, for disabled theatregoers and one companion, including wheelchair users and Patrons who have specific access requirements. To discuss your visit and availability please use the options below:
Hearing
Infra-red system with 12 headsets – Free hire upon production of ID. Please collect from foyer kiosk. You will be asked to sign a receipt. A £5.00 returnable deposit is required for the hire of the headsets. Please contact prior to booking on the number below:
Guide Dogs, Hearing Dogs & registered Assistance Dogs
Guide dogs are allowed in to the auditorium. Alternatively, staff are happy to dog sit.
Wheelchairs
Entrance to the auditorium is through the fourth side door on Wardour Street - please ask a member of staff to open this for you. Level transfers available in Dress Circle Row D.
Parking places in the Schönberg loge have level access. This will be suitable for wheelchairs which are maximum 1m in length and 80cm wide (may not be suitable for very low seated wheelchairs).
Limited Mobility: 18 steps from the foyer up to the rear Dress Circle. 21 steps from the foyer down to the Stalls. 39 steps from the foyer to up the Grand Circle (this area is quite steep).
Toilets
Toilets are on all levels.
Disabled Toilets
Adapted toilet in foyer via a ramped corridor. Please ask a member of staff for assistance.
Bars
4 licenced bars in total.Foyer, Stalls, Dress Circle and Upper Circle These areas are not accessible by wheelchair but drinks may be brought to disabled patrons sitting the auditorium.
Although, the foyer is accessible to wheelchair users, the foyer bar is not.
Autism
Delfont Mackintosh Theatres knows that communication is KEY.
We want all our patrons to have a good experience while in our theatres, so we now have a visual tool for parents and carers to use with children and adults on the autistic spectrum and/or with learning difficulties.
We have been researching the benefits of using social stories and would like to offer a social story for a visit to Sondheim Theatre (formerly Queen's Theatre). We know that people with autism find social situations difficult and understand that we are all unique.
You can view the social story for Sondheim Theatre (formerly Queen's Theatre) by clicking the main theatre image above, or download the Sondheim Theatre social story in PDF format.
Please note: Hot food is not permitted in the venue and any food consumed in the auditorium must have been purchased at the theatre.
Our theatres sell products which may contain allergens. Allergen information is available upon request from all bars or other staff selling refreshments around the venue.
