Access at Novello Theatre
Tickets - How to book
Discounts are offered, subject to availability, for disabled theatregoers and one companion, including wheelchair users and Patrons who have specific access requirements. To discuss your visit and availability please use the options below:
Infrared system in the auditorium.
Guide Dogs, Hearing Dogs & registered Assistance Dogs
Guide dogs are allowed in to the auditorium. Alternatively, staff are happy to dog sit.
Separate access for wheelchair users off Catherine Street. Venue not suitable for scooters. Theatre provides a space for one wheelchair and one transfer seat per performance for customers who are able to transfer from their wheelchair.
For more information, please call us on the number below:
Men's and women's toilets at Stalls, Dress Circle, Grand Circle and Balcony levels
Disabled access lavatory at Dress Circle level with street access from Catherine Street.
There are four licensed bars. Sam's Bar is situated behind the foyer down 7 steps although there is street access from Catherine Street via 3 steps or by wheelchair lift. The Shubert Bar is up 29 steps from the foyer. Ivor's Bar at the back of the stalls is down 2 steps and through the auditorium then a further 3 steps. The Waldorf Bar services the Grand Circle (up 17 steps) and Balcony (8 steps down).
Delfont Mackintosh Theatres knows that communication is KEY.
We want all our patrons to have a good experience while in our theatres, so we now have a visual tool for parents and carers to use with children and adults on the autistic spectrum and/or with learning difficulties.
We have been researching the benefits of using social stories and would like to offer a social story for a visit to Novello Theatre. We know that people with autism find social situations difficult and understand that we are all unique.
You can view the social story for Novello Theatre by clicking the main theatre image above, or download the Novello Theatre social story in PDF format.
Please note: Hot food is not permitted in the venue and any food consumed in the auditorium must have been purchased at the theatre.
Our theatres sell products which may contain allergens. Allergen information is available upon request from all bars or other staff selling refreshments around the venue.