Delfont Mackintosh Theatres

Delfont Mackintosh Theatres

Keeping Us All Safe


To ensure we are able to provide a comfortable and safe theatregoing experience for everyone, there are a few things we need you to do and know ahead of your visit. Please take a moment to read the information below.

LONDON COVID-19 TIER LEVEL

With effect from Saturday 17th October, London moved to Tier 2 (high) restrictions. Performances are still able to go ahead, but patrons must only be seated with members of their own household or somebody they have formed a support bubble with.

If this affects a booking you have already made, please contact customer services via the button below.

This information may change so we recommend checking back again before your performance.

Before You Arrive


Download the NHS Test and Trace App

QR codes to check in using the NHS app will be available at all entrances. Please download the app ahead of your visit so entry is quick and simple.

Do not attend if you feeling unwell

If you are feeling unwell, do not travel on public transport or attend the theatre. You can let us know that you are unable to attend by emailing using the button below.

You will be able to exchange your tickets to a future performance free of charge, subject to availability.

When You Arrive


Arrive Together

Please only join the queue when your full party has arrived, as there will be no re-admittance to the theatre.

Wear A Face Covering

You will be required to wear a face covering throughout your visit; both when moving around the theatre and during your performance.

If you are exempt due to medical reasons, please let us know by clicking here.

Have your e-ticket ready

We’ll have contact free ticket scanning in place upon entry to the theatre. Please have your ticket ready to be scanned to speed up entry.

Temperature Checks

In line with Government recommendations, your temperature will be taken on arrival. This is contact-free and we will not store any personal data.

Arrive on time

Ahead of your visit, you may receive recommended arrival times.

Please take note of these. They help us to prevent crowding or queuing.

Only bring small items

We’re unable to have our cloakrooms open at the moment. Please only bring minimal belongings that can be stored beneath your seat.

If you require storage of larger items, we have a great partnership with Stasher.

Check Bar Opening Times

We’ll send you details about when our bars will open and how to order refreshements ahead of your event. Look out for this in your pre-visit email.

Inside the theatre


Sanitise your hands

We’ll have hand sanitiser stations throughout the theatre. Please make use of these upon entry and when moving around the venue.

Follow directions from staff

Our staff are here to help. You may be asked to follow specific routes around the theatre so please take note of these.

If you require any assistance, do not hesitate to ask.

Wear a face covering

You will be required to wear a face covering throughout your visit; both when moving around the theatre and during your performance.

If you are exempt due to medical reasons, please let us know by clicking here.

We’re cleaning regularly

As always, our theatres are stringently cleaned on a regular basis.

You may see our janitorial team cleaning during your visit.

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