Delfont Mackintosh Theatres

Delfont Mackintosh Theatres

Delfont Mackintosh Theatres

One of the largest London Theatre Owners

With Eight Theatres in the heart of London's West End

Coronavirus / COVID-19 Update


We’re looking forward to lifting the curtain again soon and welcoming you back to the unforgettable experience of live theatre.

Over the past few months, we’ve been working hard to continually reassess what we need to do to ensure everyone’s safety and we’re proud to have achieved the live entertainment industry’s See It Safely mark. You can find out more about what that means by clicking here.

See It Safely #BackOnStage - In partnership with Society of London Theatre and UK Theatre

We have a number of key elements in place for your comfort and safety including COVID Safety officers and rigorous cleaning between performances. We’ve also ensured our theatre-wide ventilation is compliant with Government regulations and we will be making use of regular anti-bacterial fogging.

All patrons will be emailed further safety information ahead of their performance.

We cannot wait to welcome you to our theatres once again.




View how we've measured our auditorium to achieve social distancing.




Show Information


The Book of Mormon

THE BOOK OF MORMON is currently on sale for performances from 8th July 2021 to 8th January 2022.

All customers with a rescheduled booking will be contacted in due course.

The Comeback

Performances of THE COMEBACK have been postponed.

All affected customers will be notified ahead of their chosen performance if their booking is affected, with further details. There is no need to contact us directly.

Dear Evan Hansen

Performances are currently suspended.

All customers with an existing booking have been contacted.

Booking will recommence when we have further clarity regarding when we are able to re-open.

Hamilton

HAMILTON is currently on sale for performances from 15th May 2021 to 3rd October 2021.

Leopoldstadt

LEOPOLDSTADT has been rescheduled, and is currently on sale for performances from 12th June 2021 to 4th September 2021.

All customers with a rescheduled booking will be contacted in due course.

Les Misérables

Performances to 8th January 2021 have been cancelled.

All customers with an existing booking have been contacted.

Les Misérables: The Staged Concert

Following the latest Government announcement, England is currently under Lockdown restrictions. Because of this, performances of LES MISÉRABLES - THE STAGED CONCERT have been cancelled up to and including 14th February.

Performances from 16th February - 28th February have been suspended. Customers will be contacted if there are any changes to these performances in line with updated Government guidance.

All affected customers will be notified ahead of their chosen performance if their booking is affected, with further details. There is no need to contact us directly.

MAMMA MIA!

MAMMA MIA is currently on sale for performances between 7th June 2021 and 2nd October 2021.

All customers with a rescheduled booking will be contacted in due course.

Mary Poppins

MARY POPPINS is currently on sale for performances between 22nd May 2021 and 3rd October 2021.

To Kill a Mockingbird

TO KILL A MOCKINGBIRD has been rescheduled and currently on sale for performances from 27th May 2021 to 6th November 2021.

All customers with an affected booking have been contacted.

Life of Pi

LIFE OF PI has been rescheduled and currently on sale for performances from 26th September 2021 to 9th January 2022.

All customers with an affected booking have been contacted.




LONDON COVID-19 TIER LEVEL

Following the latest Government announcement, England is currently under Lockdown restrictions. Because of this, performances of LES MISÉRABLES - THE STAGED CONCERT have been cancelled up to and including 14th February.

Performances from 16th February - 28th February have been suspended. Customers will be contacted if there are any changes to these performances in line with updated Government guidance.

Performances of THE COMEBACK have been postponed.

All affected customers will be notified ahead of their chosen performance if their booking is affected, with further details. There is no need to contact us directly.

Thank you for your patience and understanding.

COVID-19 Frequently Asked Questions


Please select from the options below to reveal answers and further information:

WHAT DO I DO IF THE COVID-19 TIER FOR MY AREA, OR LONDON, CHANGES?

Following the latest Government announcement, England is currently under Lockdown restrictions. Because of this, performances of LES MISÉRABLES - THE STAGED CONCERT have been cancelled up to and including 14th February.

Performances from 16th February - 28th February have been suspended. Customers will be contacted if there are any changes to these performances in line with updated Government guidance.

Performances of THE COMEBACK have been postponed.

Once performances recommence, under Government guidelines, ticketholders living in Tier 3 regions are advised not to travel to other parts of the UK.

If you live within an area in which the COVID-19 tier has changed and prohibits you from attending, you are entitled to request an exchange of your tickets, a credit voucher, or a refund. Please email us on customer.service@delfontmackintosh.co.uk with your booking details.



THE SHOW I BOOKED TO SEE HAS BEEN RESCHEDULED. WHAT DO I DO?

All customers whose shows have been rescheduled to a future performance will be contacted directly with their new performance details when these have been confirmed. There is nothing you need to do at the moment.

Currently, this applies to LES MISÉRABLES: THE STAGED CONCERT and THE COMEBACK.

If you are unable to attend your rescheduled performance, you will be given the opportunity to exchange your tickets into an appropriate performance or request a refund.



WHAT DO I DO IF I HAVEN'T RECEIVED AN EMAIL ABOUT MY BOOKING?

If your booking for LES MISÉRABLES - THE STAGED CONCERT or THE COMEBACK has been affected and you have not received an email from us, please check your spam or junk mailbox, or search for an email from theatrenews@delfontmackintosh.co.uk.

If you are still unable to find an email from us, please fill in this form and a member of the team will be in touch as soon as possible.



WHERE ARE MY E-TICKETS?

For THE COMEBACK, your e-tickets were sent at the time of booking.

For LES MISÉRABLES – THE STAGED CONCERT, e-tickets are sent 48 hours prior to the start of the performance. Please check your junk or spam folders.

If you have not received your e-ticket, please email Customer Services.



WHY CAN'T I BOOK PART OF A BUBBLE?

The theatre seating plans have been reconfigured in line with social distancing rules, and divided into household bubbles of various sizes. You cannot buy part of a bubble.



Why are there no bubbles of 2 for sale?

The bubble size varies across each level of the theatre and price band. Some bubble sizes have been more popular than others so availability varies.



Will I Be Able to Pay With Cash?

In order to reduce physical contact, all of our venues are now cashless, and no cash payment will be taken in bars and retail outlets.



My voucher isn’t working. What should I do?

Please select your tickets and proceed to checkout, and when prompted to PAY NOW select voucher payment as your method of payment, and input your voucher code to deduct the amount.



WHAT DO I DO IF I HAVEN’T RECEIVED MY TICKETS OR GIFT VOUCHERS IN THE POST?

Following government advice, our offices are closed until further notice, and so we are unable to post out tickets or gift vouchers.

Therefore, gift vouchers will be posted as soon as possible once we are able to safely re-open and tickets will be posted closer to your chosen performance date.



HOW SOON WILL I GET MY REFUND?

We aim to process refunds as soon as possible, and we are currently processing in strict date order of performance. You will receive confirmation that your refund has been processed via email, following which, it can take up to 7 working days for the funds to clear in your account.

We ask for your patience and understanding as the current circumstances mean that we are unable to process all tickets within our usual 14 working days. Please do not contact your credit card company as that will slow the process down.



Who will be in LES MISÉRABLES: THE STAGED CONCERT at my performance?

For further information on casting throughout the run, please check the show page.



WILL THERE BE SIGNINGS AFTER PERFORMANCES?

Please note that in line with the current Government guidance around COVID-19 and the UK threat level, there will be no Stage Door signing of merchandise and programmes.

Please do not send any items directly to the theatre for signing as these will be disposed of.



I BOOKED A HOTEL/MODE OF TRANSPORT/OTHER EXPENSE, WILL YOU REIMBURSE ME FOR THIS?

Regrettably, in accordance with our terms of sale, Delfont Mackintosh Theatres will not be able to compensate patrons for any of these expenses.



WHEN WILL BOOKING RECOMMENCE FOR SHOWS THAT ARE CURRENTLY OFF SALE?

Owing to the continued uncertainty around timings for a safe return for theatre productions, the producers of DEAR EVAN HANSEN have had to make the very difficult decision to delay the recommencement of performances.

All customers affected by this decision that booked directly with Delfont Mackintosh Theatres have been contacted.

Details regarding when booking re-open will be released in due course.



What if I need to speak to someone about my booking?

Due to national Lockdown restrictions we are unable to receive phone calls. Please email our Customer Service team. We apologise for any inconvenience this may cause.

To check information regarding our performances, especially if you have already purchased tickets for a cancelled performance please check back here, where information will be regularly updated.






General Frequently Asked Questions


1) What is the restoration levy?

Since 2005, Cameron Mackintosh has extensively modernised and refurbished all Delfont Mackintosh theatres. The money raised from the ticket restoration levy contributes to their ongoing refurbishment and improvement for future generations.



2) What time will the show finish?

Please check the individual show page for full details on running times and further show information.



3) What happens if my tickets do not arrive on time?

If you have selected e-tickets, your tickets will be sent to you 48 hours prior to the performance. If you have selected to receive your tickets by post, these will arrive up 7 working days prior to the performance. If you have not received your tickets, please contact us below:



4) Why does the credit card holder have to be present when tickets are collected?

The credit card holder should be present so we can check identification and therefore prevent potential fraud. No third party can collect tickets on behalf of someone else.

If this causes a problem with your booking please email the booking details prior to your visit, using the button below:



5) What happens if you have a problem when making a booking on the Delfont Mackintosh Theatres’ website?

Please contact our internet support department using the options below:


Calls to Delfont Mackintosh Theatres 0844 numbers cost 7 pence per minute plus your phone company's access charge.



6) Is there availability on the date that I would like to visit?

For full availability please visit the individual shows booking page. The seating plan you will view, after selecting your date, is on a live system so will show you the full availability for that performance and allow you to pick the seats you would like.



7) Can tickets be exchanged once they have been bought?

Tickets may be exchanged for the same production up to 48 hours prior to the performance. Please call us on the number below and speak to one of our clerks who will exchange your tickets to your preferred performance:


Calls to Delfont Mackintosh Theatres 0844 numbers cost 7 pence per minute plus your phone company's access charge.

Please do not book new tickets to your alternative date prior to contacting our team as we may not be able to refund the original booking.

Please note all exchanges are subject to a £2 administration fee per ticket.

Within 24 hours of the performance tickets may be returned to the box office for resale, but will be subject to a 10% levy, and no guarantee of resale can be given.



8) Can I bring children to a Delfont Mackintosh Theatre?

Children are welcome at all Delfont Mackintosh Theatres, but this may be subject to individual production age restrictions due to content. If any age restrictions for productions apply we shall advise you prior to the performance.

All persons aged under 16 must be accompanied and sat next to the accompanying adult. They may not sit on their own within the auditorium. If children do have separate seats, entry could be refused.

All patrons, regardless of age, must present a valid ticket to gain entry to the theatre. Please ensure that any children or infants for whom you are responsible also have a valid ticket. Your child should be able to sit unaided within the purchased seat. We do not allow children to be seated on an adult’s lap or babes in arms.



9) What happens if a production is cancelled?

In the unlikely event that a production is cancelled, then ticket holders will be contacted as soon as possible and given the option to either exchange their tickets to an alternative performance or they will be offered a refund.



10) How much does it cost to make calls to an 0844 Delfont Mackintosh Theatres telephone number?

Calls to Delfont Mackintosh Theatres 0844 numbers cost 7 pence per minute plus your phone company's access charge.



11) What number should I use if I am calling from overseas?

Due to London moving to Tier 4 restrictions we are unable to receive phone calls. Please email our Customer Service team. We apologise for any inconvenience this may cause.




12) Who do I contact if I have special access requirements?

For access information and how to make access bookings please visit our access page using the button below and select the required theatre for further information.




13) Is the seating plan an accurate representation of the auditorium?

Website seating plans are a representation of theatre auditorium without showing exact seat locations. To ensure the best seats in the house please speak to one of our team via the button below, who will be happy to advise:


Calls to Delfont Mackintosh Theatres 0844 numbers cost 7 pence per minute plus your phone company's access charge.



14) Can my tickets be posted to a different address from the billing address?

No, unfortunately we can only send tickets to the billing address.



15) Can we guarantee a particular performer’s attendance?

Where we know in advance that a named artist will not be appearing, this information will be advertised on our website at point of sale. However there may still be last minute changes to casting due to unforeseen circumstances such as illness.



16) Can the booking be cancelled if I don’t want to go anymore?

No, we cannot refund tickets but you may be able to exchange into a different performance. Please see question 7.



17) Who can I contact regarding lost property?

If you have any enquiries regarding lost property at any of our theatres please refer to the contact details on our contact us page, using the button below:


Lost property will be kept at our theatres for one month.



18) What security measures are in place at Delfont Mackintosh Theatres?

Delfont Mackintosh Theatres consider safety and security a priority for patrons and staff. Security measures based on our risk assessments and current national threat levels will be in place. We appreciate your patience and cooperation during any security checks.

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