DELFONT MACKINTOSH THEATRES
GIELGUD • NOËL COWARD • NOVELLO • PRINCE EDWARD • PRINCE OF WALES • QUEEN'S • VICTORIA PALACE • WYNDHAM'S

Hamilton


Victoria Palace Theatre |
21st November 2017 - 30th June 2018

Hamilton

About The Show


Please note: Since HAMILTON contains some strong language, the show is appropriate for ages 10+. Children under 4 are not permitted into the theatre. Children under 16 years old must be accompanied by an adult.

HAMILTON, the critically-acclaimed and multi-award winning Broadway musical, will open at the end of 2017 at London's Victoria Palace Theatre.


Hamilton Frequently Asked Questions



Below you will find answers to some of the frequently asked questions about HAMILTON. Please click on the items below to find out more:

Important information about HAMILTON Paperless Ticketing.

We expect demand for HAMILTON tickets to be exceptionally high.

Ticket touts and unauthorised resellers will also be anticipating this demand and will attempt to use multiple payment cards, false identities and sophisticated computer programmes (‘bots’) to harvest vast amounts of tickets which they will then offer for resale at highly-inflated prices.

The producers of HAMILTON are determined to combat this unauthorised profiteering by third party resellers and ticket touts and to protect patrons from having to pay highly-inflated prices. Therefore, Delfont Mackintosh Theatres will be operating a new paperless ticketing system, HAMILTON Paperless Ticketing, powered by Ticketmaster.

No traditional tickets will be issued in advance. The payment card you use to originally purchase your tickets will gain you admission to the theatre on the night.

When patrons book, they will receive a simple email confirmation as proof of purchase. This is not a ticket. Upon arrival at the theatre, patrons will be required to present their original email confirmation, their original payment card and a Government-issued photo ID such as a driving license or passport as proof of ID. The cardholder must be present and attend the performance.

The theatre will then swipe the patron’s card to produce seat location slips which gain them and their party admittance into the auditorium. All members of the party should enter the theatre at the same time.

Performance dates.

Booking Period One
21st November 2017 – 30th June 2018. With previews 21st November – 6th December 2017.

How much are tickets to HAMILTON?

Previews 21st November to 6th December 2017: £32.50, £47.50 or £79.50*

Previews Premium Tickets: £127.50* (with £190.00* Premium Tickets on Friday 1st and Saturday 2nd December 2017)

From 7th December 2017: £37.50, £57.50 or £89.50*

Premium Tickets From 7th December 2017: £137.50 - £200.00*

Daily Lottery Tickets: £20.00* - limit 2 per person

Weekly Lottery Tickets: £37.50* - limit 2 per person

*There are no additional booking fees. All ticket prices include a £1.25 theatre restoration levy.

How do I buy tickets?

Public booking opened at 12 noon on Monday 30th January 2017.

Tickets can only be purchased from the following three authorised websites, all of which sell from the same single allocation of tickets:

www.hamiltonthemusical.co.uk
www.delfontmackintosh.co.uk
www.ticketmaster.co.uk

The reselling of any HAMILTON ticket is strictly forbidden. Any HAMILTON ticket offered for resale either on or offline (including on all secondary ticket retail websites) will result in the entire original booking being cancelled. The original purchaser and their party will be refused admission.

How many tickets may I purchase?

There is a strictly-enforced limit of 6 tickets per person, per booking period. Booking Period One is for performances up to and including 30th June 2018.

This restriction is in place in order to give as many people as possible a fair chance to buy tickets to HAMILTON.

PLEASE NOTE: Any and all transactions that are detected as bot purchases, patrons creating duplicate accounts in order to purchase more than the ticket limit or any action that indicates a purchase in excess of the ticket limit will be cancelled without consideration.

How do I pay?

You may pay online using Visa, Mastercard and American Express credit and debit cards.

Patrons wishing to pay by cash may do so once the Box Office at the Victoria Palace Theatre reopens in the autumn.

What are the performance times?

Regular performance times are:
Monday - Saturday 7.30pm
Thursday & Saturday 2.30pm

Will there be any discounted tickets for HAMILTON?

There will be no discounted tickets at all for HAMILTON.

Can I buy tickets in person at the Victoria Palace Theatre?

Not yet. The Victoria Palace Theatre is currently closed and undergoing an extensive 18-month, multi-million pound refurbishment.

We anticipate the theatre box office will reopen early Autumn 2017 once the refurbishment nears completion.

Can I purchase tickets using Theatre Tokens or Gift Cards?

Unfortunately not. We have adopted HAMILTON Paperless Ticketing, powered by Ticketmaster in order to combat the unauthorised profiteering of third party resellers and ticket touts and to protect patrons from having to pay highly-inflated prices. Bookings must be linked to a payment card which is swiped on entry to the theatre.

Will there be any Access performances?

There will be Captioned and Audio-Described performances of HAMILTON in the second booking period. We will announce details of these performances on our website and through our social media channels later in the year.

How do I book if I have specific Access requirements?

For Wheelchair Access ticketing ONLY: Please complete the Wheelchair Access Request form and somebody from the box office will call you back. Please allow up to 10 working days. All requests are subject to Access seating availability and will be dealt with in order of receipt.

For Non-Wheelchair-Ambulant Access Ticketing only: Please call 0800 988 4440 (9am – 6pm Monday - Friday, 10.30am - 3.30pm Saturday, closed Sunday).

Can I make a Group Booking?

Due to the anticipated high demand for HAMILTON tickets, we are unable to accommodate any group bookings during the first booking period.

When will I receive my tickets?

Remember, HAMILTON is operating HAMILTON Paperless Ticketing, powered by Ticketmaster. Therefore, no tickets will be posted or emailed in advance.

Will you be releasing any more tickets once a booking period sells out?

We anticipate demand for HAMILTON tickets to be exceptionally high.

As the theatre refurbishment approaches completion in early Autumn, we hope to release a further allocation of tickets for Booking Period One.

Please follow our Twitter account or Facebook page to receive the latest news updates and advance details of any new ticket releases.

Is there a waiting list I can join for tickets?

There is no waiting list for HAMILTON tickets.

Please follow our Twitter account or Facebook page to receive the latest news updates and advance details of any new ticket releases.

Will there be a HAMILTON ticket lottery?

There will be two: a daily lottery in-person at the theatre prior to each performance and a weekly lottery online for performances taking place the following week.

We will release further details of both lotteries closer to the opening performances. Please follow our Twitter account or Facebook page to receive the latest updates.

Can I give tickets as a gift or give a letter of authorisation for someone else to attend?

Not directly. HAMILTON Paperless Ticketing, powered by Ticketmaster is an admission system specifically designed to limit the transferability of tickets to prevent both touting and unauthorised reselling at inflated prices. It does so by ensuring that the link between the ID of the original cardholder and that of the person attending on the night is maintained.

To gift tickets, we suggest you ask the intended recipient of the gift (or a member of the party due to attend with them) to purchase tickets on their own card and that you then gift them the money.

If you have tickets but your circumstances change, contact Ticketmaster Customer Services up to 48hrs before a performance and they will cancel and refund your booking subject to a cancellation fee of £3.00 per ticket.

Can I cancel or resell tickets I can no longer use?

The reselling of any HAMILTON ticket is strictly forbidden. Any HAMILTON ticket offered for resale either on or offline (including on all secondary ticket retail websites) will result in the entire original booking being cancelled. The original purchaser and their party will be refused admission.

However, if you can no longer attend a performance for a legitimate reason, please contact Ticketmaster Customer Services up to 48hrs before a performance who will cancel and refund your booking subject to a cancellation fee of £3.00 per ticket.

Less than 48hrs before a performance, Ticketmaster will only refund tickets at the producers’ discretion.

Can I exchange my tickets for a different performance?

If you can no longer attend a performance for a legitimate reason, contact Ticketmaster Customer Services who will, up to 48hrs before a performance, cancel and refund your original booking subject to a cancellation fee of £3.00 per ticket. They will then book you into an alternative performance, if seats are available.

Less than 48hrs before a performance, Ticketmaster can only refund tickets at the producers’ discretion.

What if my credit card expires before the performance?

We recommend you check the expiry date of your credit card prior to purchase and to use where possible a card which will be valid on the date you attend the performance.

If that is not possible, Ticketmaster will always try and contact patrons whose payment card expires between the time of the booking and the day of the performance so that a new card number can be applied to the booking. This new card number will then become the valid card associated with that booking and the new card is the one which needs to be presented at the theatre on the night of the performance. The payment will remain on the original card. No debits or charges will be made on the new card.

Although Ticketmaster will make best endeavours to contact you, they may not have your most up-to-date contact details. Therefore, you will also need to be aware of changes to your own card details. If you have not heard from us, please contact Ticketmaster Customer Services in order for your card details to be updated.

What if my card is lost or stolen before the performance?

If the account number on your reissued card differs from the one you originally used to purchase the tickets with, you will need to contact Ticketmaster Customer Services in advance of the performance in order that they can add your new card number to your booking. This new card number will then become the valid card associated with that booking and the new card is the one which needs to be presented at the theatre on the night of the performance along with your original purchase confirmation email and Government issued photo ID.

Is there a lower age limit?

Since HAMILTON contains some strong language, the show is appropriate for ages 10+. Children under 4 are not permitted into the theatre. Children under 16 years old must be accompanied by an adult.

How long is the show?

HAMILTON runs 2 hours 45 minutes including one 15 minute interval.

Which cast members perform at which performances?

Like most West End musicals, the cast of HAMILTON is an ensemble company. The producers cannot guarantee the appearance of a particular artist at any performance. Appearance could be subject to many factors including illness and holidays.

No refunds or exchanges will be offered as a result of a cast member’s unavailability to perform at any performance.

What do I need to bring with me to the theatre on the night?

Three things:

Your original purchase confirmation email

The payment card used to make the original purchase

A Government-issued photo ID such as a driving license or passport