Delfont Mackintosh Theatres

• FAQ
• Introduction & History
• FAQs
• Links
• Contact Us
• Recruitment

FAQ

1) What time will the show finish?

Please check the individual show page for full details on running times and further show information.

---

2) What happens if my tickets do not arrive on time?

If you do not receive your tickets within 7 working days, please call the Box Office and we will arrange for duplicate tickets to be left for collection at the when you arrive at the theatre on the day of the performance. We do not post out duplicate tickets.

---

3) Why does the credit card holder have to be present when tickets are collected?

The credit card holder should be present so we can check indentification and therefore prevent potential fraud. No third party can collect tickets on behalf of someone else.

---

4) What happens if you have a problem when making a booking on the Delfont Mackintosh Theatres’ website?

Please call our internet support line on 0844 482 5138 or email internet@delfontmackintosh.co.uk

---

5) Is there availability on the date that I would like to visit?

For full availability please visit the individual shows booking page. The seating plan you will view, after selecting your date, is on a live system so will show you the full availability for that performance and allow you to pick the seats you would like.

---

6) Can tickets be exchanged once they have been bought?

Tickets may be exchanged up to 24 hours prior to the performance, subject to a £2 administration fee per ticket. Within 24 hours tickets may be returned to the box office for resale but will be subject to a 10% levy and no guarantee of resale can be given.

---

7) What happens if a production is cancelled?

In the unlikely event that a production is cancelled, then ticket holders will be contacted as soon as possible and given the option to either exchange their tickets to an alternative performance or they will be offered a refund.

---

8) Who do I contact if I have special access requirements?

For full details of access information and how to book please visit the theatre page. Alternatively, please call 0844 482 5137.

---

9) Is the seating plan an accurate representation of the auditorium?

No, the seating plans are not accurate representations of the auditorium. They are for illustrative purposes only and are not to scale.

---

10) What is the restoration levy?

The restoration levy contributes to the costs of maintaining the newly refurbished Delfont Mackintosh Theatres. Cameron Mackintosh has extensively refurbished all seven Delfont Mackintosh Theatres – to provide our patrons with a first class, modern theatre going experience in beautifully restored theatres.

---

11) What number should I use if I am calling from overseas?

If you are contacting a Delfont Mackintosh Theatre from overseas and cannot get through on the main box office number, please all +0044 207 812 7498.

[ Back To Top ]