Delfont Mackintosh Theatres and Tickets

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FAQ's

1. What is the restoration levy?

   The restoration levy contributes to the costs of maintaining the newly refurbished Delfont Mackintosh Theatres. Cameron Mackintosh has embarked on an extensive restoration programme of all seven Delfont Mackintosh Theatres – to provide our patrons with a first class, modern theatre going experience in beautifully restored theatres.

2. What number should I use if I am calling from overseas?

   If you are contacting a Delfont Mackintosh Theatre from overseas and cannot get through on the main Box Office number, please call +0044 207 812 7498

3. What happens if my tickets do not turn up on time?

   If you do not receive your tickets within 5 working days, please call the Box Office and we will arrange a duplicate set of tickets to be left ready for collection when you arrive at the theatre on the day of the performance. We will not post the tickets out to you again.

4. Why does the credit card holder have to be present when tickets are collected?

   The credit card holder should be present so that we can check the signature on your card and therefore prevent potential fraud. No other person can pick up tickets on behalf of someone else.

5. Are there any cards that you do not take?

   Delfont Mackintosh Theatres does not take Electron or Solo cards.

6. Can tickets be exchanged once they have been bought?

   Tickets may be exchanged up to 24 hours prior to a performance, subject to an administration fee per ticket. Within 24 hours tickets may be returned to the box office for resale but will be subject to a 10% levy and no guarantee of resale can be given.

7. What happens if a production is cancelled?

   In the unlikely event that a production is cancelled, then ticket holders will be contacted as soon as possible and given the option to either exchange their tickets to an alternative performance or they will be offered a refund.

8. What happens if you have a problem when making a booking on the DMT website?

   Please call our internet support line on 0844 482 5138 or email internet@delmack.co.uk